Terms and Conditions - Omniware

1. Introduction

Welcome to Omniware. These Terms and Conditions govern your access to and use of our website and services. By accessing our website or purchasing our products, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website immediately.

2. Definitions

• "Company," "We," "Us," "Our" refers to Omniware.
• "User," "You" refers to any individual or entity accessing the website.
• "Products" refers to computer components, peripherals, and hardware sold by us.
• "Services" refers to repairs, installations, consultations, and other technical support provided by Omniware.

3. Use of the Website

You agree to use this website only for lawful purposes. Prohibited activities include:

• Engaging in any activity that may damage, disable, or disrupt our services.
• Attempting unauthorized access to our systems, servers, or user data.
• Using the website for fraudulent, illegal, or malicious activities.

We reserve the right to restrict or terminate your access if these Terms are violated.

4. Products and Services

Omniware specializes in the sale of computer hardware and the provision of technical services.

• Accuracy: We strive for accuracy; however, product descriptions, images, and specifications are subject to change without notice.
• Availability: Services are provided based on availability and the specific scope agreed upon at the time of the request.

5. Pricing and Availability

• Currency: All prices are listed in Sri Lankan Rupees (LKR), unless otherwise stated.
• Adjustments: Prices and stock levels are subject to change without prior notice.
• Cancellations: We reserve the right to cancel orders resulting from pricing errors or stock discrepancies.

6. Orders and Payments

• Orders are considered confirmed only after successful payment verification.
• Bank Transfers: We currently accept payments exclusively via bank transfer.
• Verification: You are required to provide accurate payment details and valid proof of payment (e.g., transfer receipt or screenshot).
• Rights: We reserve the right to reject any order or request additional identity verification before processing.

7. Delivery

• Timelines: Delivery dates are estimates only and are not guaranteed.
• External Factors: Omniware is not liable for delays caused by third-party couriers or factors beyond our control.
• Risk: The risk of loss or damage to products passes to the customer upon successful delivery.

8. Returns and Refunds

• Eligibility: Returns are accepted only for items that are defective upon arrival or if an incorrect item was delivered.
• Condition: Items must be returned in their original, unopened packaging with all seals intact.
• Inspection: Refunds or replacements are processed only after our technical team inspects the returned item.
• Non-returnable Items: Opened hardware (unless found defective), software, and special-order items are generally non-returnable.

9. Warranty Policy

Many of our products carry manufacturer warranties. Claims must be made in accordance with the manufacturer's specific guidelines.

• Exclusions: Warranty does not cover damage caused by misuse, improper installation, physical damage, power surges, or unauthorized repairs.

Defined Warranty Periods:

• 1 Year Warranty: Valid for 350 days from the date of purchase.
• 2 Years Warranty: Valid for 700 days from the date of purchase.
• 3 Years Warranty: Valid for 1,050 days from the date of purchase.

10. User Accounts

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your login credentials.
• You accept responsibility for all activities that occur under your account.
• We reserve the right to suspend or terminate accounts that violate these Terms or engage in suspicious activity.

11. Intellectual Property

All content on this website, including logos, graphics, text, product descriptions, and software, is the exclusive property of Omniware. You may not copy, reproduce, or distribute any content without our express written permission.

12. Limitation of Liability

To the maximum extent permitted by law, Omniware shall not be liable for:

• Indirect, incidental, or consequential damages.
• Loss of data, business interruption, or system failures.
• Issues arising from improper installation or use of hardware purchased from us.

Use of our products and services is at your own risk.

13. Termination

We reserve the right to terminate your access to the website or cancel pending orders/services without notice if we determine, at our sole discretion, that you have breached these Terms and Conditions.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.