01. Introduction
Welcome to Omniware. We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how Omniware ("we," "our," or "us") collects, uses, and safeguards your data when you visit our website or purchase our products.
By using our website, you agree to the practices described in this policy.
02. Information We Collect
To provide a seamless shopping experience, we collect the following types of information:
Personal Information
- Identity & Contact Data: Your full name, email address, and phone number.
- Shipping & Billing Data: Your physical address for delivery and invoicing purposes.
Payment Information
- Transaction Records: Since we process payments via bank transfer, we collect proof of payment (such as transaction receipts, reference numbers, or screenshots) to verify your order.
Note: We do not collect or store your private banking credentials or passwords.
Technical Data
- Usage Information: Your IP address, browser type, device details, and data on how you interact with our website.
03. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process, verify, and deliver your purchases.
- Customer Support: To respond to your inquiries and resolve issues.
- Communication: To send order confirmations, shipping updates, and essential service notices.
- Security: To detect and prevent fraudulent transactions or unauthorized access.
- Improvement: To analyze website performance and enhance our service offerings.
04. Payment Verification (Bank Transfers)
Omniware currently operates on a bank transfer payment model.
Payments are made through your own banking platform; therefore, no sensitive financial data is entered directly on our site.
Order processing begins only after we have manually verified the proof of payment you provide.
05. Sharing Your Data
We do not sell, rent, or trade your personal information. We only share data with trusted third parties necessary for our operations:
- Delivery Partners: To ship and deliver your orders.
- Service Providers: For website hosting, analytics, and technical support.
- Legal Requirements: If required by law, we may disclose information to comply with legal obligations or protect our rights and safety.
06. Data Security
We implement a variety of security measures to maintain the safety of your personal information. This includes secure server practices and restricted access to customer data. However, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
07. Cookies
Our website uses cookies to enhance your experience. Cookies help us remember your preferences and understand website traffic. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of the site.
08. Your Rights & Choices
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we update or fix inaccurate information.
- Deletion: Request that we delete your personal data, provided it is no longer required for legal or administrative purposes.
To exercise these rights, please contact us at support@omniware.lk.
09. Data Retention
We keep your personal information only for as long as is necessary to fulfill your orders, manage your account, and comply with legal, accounting, or reporting requirements.
10. Third-Party Links
Our website may contain links to external sites (such as social media or manufacturer websites). We are not responsible for the privacy practices of these third parties. We encourage you to read their policies before providing any personal data.
11. Children's Privacy
Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children. If we become aware that a minor has provided us with data, we will take steps to delete it immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised "Effective Date."
13. Contact Us
If you have any questions or concerns regarding this policy, please contact us: